Reports To: Chief Development Officer
Employment Status: Full Time
Department: Resource Development
FLSA Status: Full time Exempt
The Volunteer Coordinator will be responsible for volunteer recruitment, retention, recognition and evaluation. This position is designed for a creative, energetic, and outgoing individual who is interested in mobilizing community participation in affordable housing through our volunteer program. The position will focus on deepening existing relationships and establishing new ones, by engaging individuals and groups in volunteerism, advocacy, learning opportunities, community forums and other related activities. Ongoing volunteer events, newsletters, data management, internal and external communications, orientations, and community outreach opportunities will all be a consistent part of this position’s duties. The position will also track and maintain digital and paper-based information on Habitat for Humanity Seattle King-County volunteers.
PRIMARY DUTIES AND CORE RESPONSIBILITIES
- Manage the scheduling of 2,000+ annual volunteers, both one-time and ongoing.
- Recruit, train, deploy, evaluate, and recognize volunteers.
- Serve as primary point of contact for community members interested in volunteering, and manage the Volunteer email account.
- Establish and maintain long-term relationships with our volunteers, including our “Regulars”, many of whom have been volunteering with us for decades.
- Work with office staff to fill requests and assist with the creation of volunteer opportunities.
- Implement and maintain an exceptional volunteer experience on all sites.
- Communicate affiliate priorities to the community through the hosting of monthly Volunteer orientations, bi-weekly newsletters, attending public speaking opportunities, hosting webinars and Zoom calls, and other in-person and virtual events to recruit volunteers.
- Manage large volunteer events, including Volunteer Appreciation Night.
- Manage and maintain online volunteer scheduling program (Volunteer Hub), including monthly schedules for construction sites, retail stores and affiliate office.
- Collect all volunteer-based data digitally and through on-site paper forms, and ensure accuracy and consistency of data uploads to Raiser’s Edge database.
- Refine strategies to measure, track, record, and report monthly volunteer statistics and volunteer satisfaction metrics collected through Survey Monkey.
- Perform all required background checks, community service, and other authorizations as needed for volunteers at affiliate construction sites, retail stores and office.
- Lead internal and external committees related to volunteer engagement.
- Provide administrative and project support for the Resource Development department.
- Support and facilitate site staff trainings of volunteer management processes.
- Work with the Kittitas affiliate to help build out and support their volunteer program.
- Coordinate and assist with planning and execution of annual events and builds.
- Support outreach to youth, colleges/universities, Habitat Young Professional and other groups.
- Further develop the Volunteer Corps recognition program.
- Attend staff meetings and other internal meetings as requested.
- Other duties as assigned.
Volunteer Build Day Support:
- Work with staff and AmeriCorps to ensure – all volunteer check-in, hosting, documentation, and other on-site deliverables are accurately and consistently happening at all of our volunteer sites.
- When necessary, provide on-site support by attending Construction build days, Store volunteer days, and other events throughout the year, making sure the entire volunteer experience runs smoothly, and that volunteers have an exceptional experience.
- Continually assess and develop new and existing aspects specific to each volunteer location, to ensure we are always improving the volunteer experience.
- BA or equivalent professional experience in volunteer management, fundraising, business, event management, or related field.
- Prior experience in special events or volunteer coordination preferred.
- Highly energetic individual with excellent attention to detail, reliability, and follow-through and the ability to prioritize tasks, and manage multiple projects.
- A natural “people person” with excellent interpersonal skills, an outgoing personality and a strong commitment to customer service.
- Excellent writing skills, proofreading and editing skills.
- Ability to communicate effectively both orally and in writing, able to speak effectively in front of groups.
- Proficiency in Microsoft Office suite and Raisers Edge software.
- Proven organizational skills and demonstrated ability to meet deadlines while working on diverse projects under pressure.
- High energy, self-motivated, team player with an eye for accuracy and commitment to volunteers.
- Flexibility, sense of humor, grace under pressure a must.
- Dedication to the mission of Habitat for Humanity of Seattle – King County and willing to articulate this vision.
- This position requires the physical ability to sit, walk, and/or stand for prolonged periods of time. Also it requires the ability to stand, stoop, bend, grasp, and/or hold work located at the office, construction site, complete warehouse, shop, showroom, and storage shed work. This position requires persons who are able to safely lift and carry at least 30lbs on a regular and frequent basis.
- This individual must also have the use of all senses, to include, but not limited to sight, hearing, smell, and taste.
- While the Habitat for Humanity work environments are smoke-free and temperature controlled, some work may be in non-temperature-controlled conditions, often outdoors.
CERTIFICATES, LICENSES AND REGISTRATIONS
- Valid driver’s license with a good driving record
Benefits package to include generous vacation/sick leave, medical/dental/vision insurance, short/long term disability, life insurance.
Habitat for Humanity Seattle- King County is committed to a policy of equal employment opportunity (EEO) and will provide such opportunities to all qualified persons without regard to race, color, sex, sexual identity, national origin, age, religion, disability, or any other characteristics.
Please send resume and cover letter to HR@habitatskc.org